Overseas based call centres

Many consumers have experienced the frustration of dealing with companies who have moved their call centres abroad.

The benefits to companies choosing to operate from overseas call centres are purely financial, their operating costs are significantly lower, especially in India where staff may be paid as much us 80% less than a UK based operator. This means companies can afford to hire more staff and your call is often answered quicker than if you called a UK based centre. Cheaper costs also enable a 24/7 service.

However, although you may speak to an operator quicker, you tend to spend longer on the phone due to the fact that English isn't their first language. Many consumers experience difficulty in understanding accents and problems also tend to multiply when overseas call centres are asked a question that is outside their normal operator script.

Overseas call centres can leave customers feeling frustrated and stressed by the often poorer level of service and concerns over the security of customers personal details have also been raised.

Contact Call UK Centres

If you have any comments, queries or suggestions please e-mail information@CallUKCentres.co.uk