UK Based Call Centres - Keeping Your Call in the UK

According to the Customer Care 2007 survey: Nine out of 10 of those put through to an overseas call centre were dissatisfied with how their call was handled, the same proportion said they'd had some difficulty understanding the agent.

Whilst many major finance and service providers have opted for cheaper offshore call centres, others have made a conscious decision to listen to their customers and keep their call centres in the UK.

Cahoot, Natwest, Alliance & Leicester and the Royal Bank of Scotland have all stated their intention to remain based in the UK only. Using a UK based call centre is seen as so important to consumers that many of these companies actually highlight the fact that they are UK based in their adverts.

If you want to ensure that your call is not diverted overseas then use Call UK Centres to choose companies who have UK based call centres for both their customer services and support.

By choosing not to use them perhaps we can force the companies who have gone abroad back.

Call UK Centres lists companies who use UK based call centres only. All of the companies listed within Call UK Centres have confirmed that they only operate using call centres based in the UK; at no time in your dealings with them will your call be transferred to an overseas call centre.

Contact Call UK Centres

If you have any comments, queries or suggestions please e-mail information@CallUKCentres.co.uk